Studio Caporale Carbone Giuffrè and
associates offers complete legal assistance through professionals,
identified on the basis of the specific skills needed to meet
customer requests. The strengths of the Firm are the reliability in
terms of the timing of execution of the tasks received, the
continuous presence at the institutions and companies and the strong
specialization in well-identified thematic areas.
The Firm pursues, as a primary objective, customer satisfaction,
aiming to guarantee a quality level and a high standard of all the
services provided. To this end, the Studio has implemented a Quality
Management System in reference to the ISO 9001: 2015 standard and
has established the following objectives:
1. CUSTOMER SATISFACTION: to achieve and maintain a high level of
customer satisfaction, through the prior analysis of the needs and
expectations of the latter, compliance with the requirements
identified in the Management System adopted, timeliness, reliability
and constancy in communication about the development and management
of the individual tasks received.
2. REACHING EXCELLENCE LEVELS: carry out the professional activity
with a view to continuous and constant improvement, in order to
establish a solid point of reference in terms of ability, competence
and knowledge, both for Italian and foreign business realities and
for public bodies;
3. RESEARCH OF NEW MARKETS: analyze the needs of the reference
market, in order to design new legal assistance services and offer
consultancy services with an ever higher level of specialization,
able to meet the different needs and market demands.
4. ATTENTION TO THE COMPETENCE AND VALORIZATION OF THE
PROFESSIONALITY OF RESOURCES: systematically monitor the
professional level of its internal resources, encouraging their
growth through appropriate updating paths; consolidate the tasks
entrusted to their professionals, also identified on the basis of
the skills and specializations acquired.
5. PRESENCE AND ASSISTANCE TO CUSTOMERS: to ensure, where agreed
with the assisted, an effective presence of their professionals to
customers to allow them to co-manage, with continuity and
timeliness, the profiles and organizational and operational aspects,
ordinary and extraordinary.
6. RESPECT FOR TIMING: constantly monitor the distribution of the
workload of professionals, in order to avoid delays in carrying out
the tasks entrusted.
7. COMPLIANCE WITH APPLICABLE RULES: guarantee full and substantial
compliance with the applicable legislative provisions and
contractual obligations signed with third parties, also through
continuous monitoring of regulatory developments.
8. ATTENTION IN RELATIONS WITH SUPPLIERS: research, evaluate and
select reliable suppliers in order to build a relationship of mutual
cooperation and trust.
This Policy constitutes the reference for establishing and reviewing
objectives and goals of the Quality Management System of the Firm;
it is communicated to the internal staff, collaborators and
suppliers of the Firm.
The legal
representative
Vittorio Caporale
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